PERSONAL DATA PROTECTION.
CHANGES. TERMS & CONDITIONS.
TERMS AND CONDITIONS FOR CHANGES.
REMEMBER: Do not forget that when buying products in a physical store or online you should always read the exchange, return and guarantee policies. By clicking on buy you are accepting, approving and affirming the shipping costs of the product, the same as you indicate that you have read the exchange policies, returns, guarantees of kalifa footwear.
CASES FOR CHANGE: A change is understood to be that product purchased in the first instance as new at a physical point of sale or by digital purchase in an online store (which is received totally new for the customer). This new product has the option of being able to change it by color, number, or reference. It should be borne in mind that the availability of products in physical or virtual stores is subject to quantity in inventories determined by supply and demand that sometimes limit us. There is the possibility that there are items out of stock for exchange (both in numbering or colors).
There is also the possibility of inventory depletion of a design or reference and that it no longer reaches outlets.
There is the possibility of depletion of inputs according to market behavior, which may limit the manufacture of the product and not meet the immediate demand of the customer. In the event that no equal or similar inputs are found on the product selected by the client, the option of exchange for another item will be offered to the client; according to your preference.
For the aforementioned cases, the client is informed that at the time of not being able to choose a product because it is exhausted in inventories or the same or similar inputs are no longer obtained for its manufacture, the client will be indicated that he may request the exchange for another product of your pleasure.
Given the case that the product purchased for the first time is of a lower value in pesos compared to the one chosen by the client for the exercise of the change and this generates a higher or higher cost with a difference in pesos than the one purchased for the first time, the client must assume the payment corresponding to the balance to reach the total payment of the chosen product. In the event that the first product purchased is its cost higher in pesos than the one chosen by the second for exchange is lower in pesos; This will generate a surplus in favor of the client. This surplus will remain in favor of the client for a future purchase, the surplus in pesos in favor of the client will be applied through a discount in a single future purchase (Valid for 1 year) (After 1 year the client's voucher will lose all validity) . The client will have the right to request a bonus on the surplus in favor represented by the difference in pesos for the exercise of the change, in the event that the difference is presented in favor of the client (from higher to lower product). The customer can claim this voucher at the store assigned by kalifa footwear or can request it via email.
The change bonus for cost difference only applies when the item purchased for the first time is higher than the one chosen by the customer for product change) From highest to lowest. When it is from lowest to highest, the client must make the payment of the balance. This payment that the customer must make for change from low to high (to cover the difference between the two items) must be made exclusively in cash when there are differences up to $ 35,000 (no debit card - no credit card) in the physical store to be able to make the exercise of change. For differences over $ 35,000 if you can make cash payments - debit or credit card.
The surplus can only be paid once in favor of the client and only once can it be claimed and used once in its entirety ... (Applies when the client makes a change of product from higher value to lower value).
The loss of the customer's voucher exonerates Kalifa Footwear from liability. (The loss of the voucher is not refundable in any case by kalifa footwear to any holder) (The Voucher must not be broken or altered by third parties) (When the voucher is broken or altered by third parties, it will lose its validity). Only the customer surplus bonus can be claimed by the holder.
IMPORTANT: If the product you bought does not make you fall in love or you prefer another simply because you changed your mind, do not worry, you can exchange or return it without problems. To make the change you only have to go to the point of sale to carry out the change exercise. (The item must not be used, abused or modified with all its accessories, original packaging).
Our Satisfaction Guarantee commitment allows you to exchange your product up to 30 calendar days after the date you received it.
You can only make one change per purchase.
In the event that shipping costs or expenses are presented, they will be fully assumed by the client.
GUARANTEE. TERMS & CONDITIONS.
It is important that you know that all references from the factory are always reviewed in advance by means of specially trained personnel for the approval of dispatch to the points of sale, whether digital or physical, with the intention of providing effective support for the customer when making purchases at the points of sale (physical or digital)
GUARANTEES: The back-up guarantee applies for a period of 60 calendar days.
WHAT THE WARRANTY COVERS: The warranty on references purchased by the customer covers:
1. SOLES: Due to factory defects due to detachment or seams on soles.
WHAT IS NOT COVERED BY THE SOLE WARRANTY? The guarantee does not apply to soles deterioration due to use, bumps or cuts, physical change due to wear on the material or sinking. The product warranty does not apply when exposing it to dents, lifting or deterioration of the material due to friction in the course of use. This deterioration can occur when it comes into contact with stones, platforms, bicycle pedals, vehicle pedals (car or motorcycle).
Also does not apply the guarantee on soles (read item # 1).
Failure to follow the indication or recommendations for the use and preventive care of the product will result in the non-application of the warranty.
2. CHIMMED EXTERIOR MATERIALS AND HEELS (LEATHER) Deterioration of the leather due to poor tanning of the leather, the warranty review applies.
THE WARRANTY DOES NOT APPLY ON CAPELLATIONS AND HEELS (IN LEATHER): Please read item # 1.
Failure to follow the indications or recommendations for the use and preventive care of the product generates the non-application of the warranty.
3. CHIMMED EXTERIOR MATERIALS AND HEEL PADS (SYNTHETIC OR TEXTILE): Deterioration of the synthetic or textile before 70 days.
THE MISUSE OF THE PRODUCT IN CHAMPED EXTERIOR MATERIALS AND HEELS (SYNTHETIC OR TEXTILE) AND THE WARRANTY DOES NOT APPLY.
(Item # 1) The product warranty does not apply when exposing it to bumps, dents, lifting or deterioration of the material due to friction in the development of its use. This deterioration can occur when it comes into contact with stones, platforms, bicycle pedals, vehicle pedals (car or motorcycle or other fortuitous events) or forced footfalls in public transport by third parties. The guarantee does not apply when subjecting the materials to deterioration with humidity, flammable liquids, sharp objects (knives, screws, tacks etc.), fire, excessive exposure to artificial light, excessive exposure to heat and application of liquids or non-consumables. recommended (aerosols, industrial degreasers, industrial waxes, non-recommended waxes, industrial greases, strong chemicals such as industrial soaps, chlorox, acids, tiner, sodium, etc.). Expose the product to forced submission in unsuitable lasts in order to widen or adjust the product to the person's foot. This can mistreat, deteriorate or lift the material if it is not given the proper use or procedure by third parties or unqualified personnel.
The warranty does not cover accessories in the products (hardware, straps, buttons, bows) Because it makes it impossible for us to handle or care for accessories, since they can be affected by external factors in use (footsteps, pulls, bumps, breaks or fractures ). The guarantee does not cover covers on the product since it makes it impossible for us to deteriorate, handle and use them due to external factors such as the poor condition of platforms, pedestrian fences and public transport stations.
By not following the indication or recommendations for the use and preventive care of the product, the guarantee will not be applied.
4. INTERNAL SEAMS: The guarantee applies within 60 days after the purchase where there is evidence of a factory defect in the sewing. Not for misuse of the product.
THE MISUSE OF THE PRODUCT IN SEAMS DOES NOT APPLY THE GUARANTEE: It is determined by forcing the product at the time of putting it on or using it. Failure to follow the indication of use and preventive care in the use of the product.
The customer absolutely refuses to be able to make a guarantee claim for seams when buying an article with a number less than the size of his foot; Since using a number lower than the size of your foot will force, wear and accelerate the deterioration of the seams.
Please read item # 1
5. PRODUCT WARRANTY BY NUMBERING:
The guarantee of the product by numbering cannot be applied since the customer is solely responsible for the purchase and making the decision for the number chosen for the size of his foot.
When making the decision to purchase the product, the customer assumes responsibility for the product in its use and maintenance. It is under the responsibility of the client to decide the choice of the number of his shoe (whether it is a greater or lesser number). Kalifa footwear is exempt from any responsibility to the claim by the client in the request to change the product by numbering in the articles already used and show deterioration, abuse, wear in the physical parts of the product or parts that comprise it.
Only in the case of numbering, the client may make the change of the article bearing in mind the following:
to. The product must be brand new as delivered. For no reason can it be stepped on (soles - tops - heels), deteriorated, wrinkled, broken, scratched, lacking in accessories (hardware, bows, straps) or that it has been manipulated or altered by third parties.
b. The product must be delivered with its respective packaging at the point of sale assigned by the company. Kalifa footwear.
c. In the event that the client needs to put on the product to verify how it fits; it is recommended to place the shoe on a soft non-abrasive mat and avoid breaking or bending the foot as much as possible. This will prevent marks from being made on the materials.
d. If the client needs to walk to confirm the comfort of the product, it is recommended to take a few steps on a soft, non-abrasive mat that does not damage the soles, heels or caps of the product.
All kalifa footwear brand products including wallets, bags, backpacks, footwear, belts
VALIDITY OF THE WARRANTY
Purchase invoice or buyer's ID.
Product damage must be due to a manufacturing defect.
Product in optimal hygienic conditions.
None of the above will apply in case of evidence of misuse by the customer. Kalifa Footwear will have the right to repair the product or give the option of exchanging the product for another.
To make your request it is necessary that you meet the following requirements
The warranty starts from the moment of purchase, determined by the date of the invoice.
In order to process the guarantee, the product must be in optimal hygienic conditions.
CONTACTS TO MAKE A REQUEST
(From Monday to Friday from 10:00 am to 6:00 pm) - Saturdays from 10:00 am to 3:00 pm
Through our email email@example.com
Through our website www.kalifacalzado.com, in the customer service chat.
To make the guarantee effective, you must present the product together with the invoice, if you do not have it, you can supply the buyer's identification number.
The guarantee procedure is carried out in the assigned physical store.
ACCESSORIES AND LEATHER
These products are for special use, they are not designed for heavy work, contact with water, perfumes, soaps and other chemical products should be avoided at the time of use. Therefore, kalifa footwear is not responsible for the normal deterioration of a product or for the damage that it suffers due to neglect or misuse.
Products that have already been manipulated by workshops or other types of third parties, as well as damages caused by improper cleaning and repair do not apply for warranty.
Shipping costs due to the explicit request of the client will be borne solely by the client.
POLICIES AND PROCEDURES MANUAL FOR THE PROCESSING OF PERSONAL DATA KALIFA SEASONS.
KALIFA TEMPORADAS, are committed to complying with the right to the protection of personal data and the right that all people have to know, update and rectify the information that has been collected about them in databases or files, and other rights , freedoms and constitutional guarantees referred to in articles 15 and 20 of the Political Constitution.
For the purposes of this document, the following definitions must be taken into account in order to apply the personal data processing policy.
Authorization: Prior, express and informed consent of the owner to carry out the processing of personal data.
Privacy notice: Verbal or written communication generated by the Responsible, directed to the Holder for the Treatment of their personal data, by means of which they are informed about the existence of the information Treatment policies that will be applicable, the way to access to the same and the purposes of the Treatment that is intended to give the personal data.
Database: Organized set of personal data that is subject to treatment.
Personal data: Any information linked to or that may be associated with one or more specific or determinable natural persons.
Public data: It is the data that is not semi-private, private or sensitive. Public data, among others, are data relating to the marital status of individuals, their profession or trade and their status as a merchant or public servant. By its nature, public data may be contained, among others, in public records, public documents, gazettes and official gazettes and duly enforceable judicial decisions that are not subject to reservation.
Sensitive data: Sensitive data is understood to be those that affect the privacy of the Holder or whose improper use may generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, union membership, social, human rights organizations or organizations that promote the interests of any political party or that guarantee the rights and guarantees of opposition political parties, as well as data related to health, sexual life, and biometric data.
Responsible for the treatment: Natural or legal person, public or private, that by itself or in association with others, carries out the processing of personal data on behalf of the person responsible for the treatment.
Responsible for the treatment: Natural or legal person, public or private, that by itself or in association with others, decides on the database and / or the treatment of the data.
Owner: Natural person whose personal data is subject to treatment.
Treatment: Any operation or set of operations on personal data, such as the collection, storage, use, circulation or deletion.
Habeas data: Fundamental right of every person to know, update, rectify and / or cancel information and personal data that have been collected from it and / or are processed in public or private databases, in accordance with the provisions of the law and regulations applicable.
Transfer: The transfer of data takes place when the Responsible and / or Person in Charge of the Treatment of personal data, located in Colombia, sends the information or personal data to a recipient, who in turn is Responsible for the Treatment and is inside or outside from the country.
Transmission: Processing of personal data that implies the communication of the same within or outside the territory of the Republic of Colombia when it is intended to carry out a Treatment by the Manager on behalf of the Responsible.
Tacit authorization: it will be understood that the Holder has granted authorization for the processing of their personal data when, through their conduct, it allows a reasonable conclusion that the authorization was granted.
2. GUIDING PRINCIPLES FOR THE PROCESSING OF PERSONAL DATA
The Company will harmoniously and comprehensively apply the following principles when processing personal data:
2.1. Principle of legality regarding data processing: The processing of personal data must be subject at least to the provisions of current laws that regulate the matter and provisions that develop it.
2.2. Principle of purpose: The treatment must obey a legitimate purpose in accordance with the Constitution and the law, which must be informed to the owner.
2.3. Principle of freedom: Treatment can only be exercised with the prior, express and informed consent of the owner. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that relieves consent.
2.4. Principle of truthfulness or quality: The information subject to treatment must be truthful, complete, exact, updated, verifiable and understandable. Partial, incomplete, fractional or misleading data should not be processed.
2.5. Principle of transparency: In the treatment, the right of the owner to obtain from the person responsible for the treatment or the person in charge of the treatment, at any time and without restrictions, information about the existence of their personal data must be guaranteed.
2.6. Principle of access and restricted circulation: The treatment is subject to the limits derived from the nature of the personal data, the provisions of the Constitution and the law. In this sense, the treatment can only be done by persons authorized by the owner and / or by persons authorized by law or the judicial authority.
2.7. Security principle: The information subject to treatment must be handled with the technical, human and administrative measures necessary to give security to the records, avoiding their adulteration, loss, consultation, use or unauthorized or fraudulent access.
2.8. Principle of confidentiality: All persons who intervene in the processing of personal data that are not public are obliged to guarantee the reservation of the information, even after the end of their relationship with any of the tasks that comprise the treatment, being able only carry out supply or communication of personal data when permitted by law and under the terms that it provides.
3. RIGHTS OF THE HOLDERS
The Company in all processing of personal data will be respectful of the rights of the holders. For the purposes of this manual, the owner of the personal data will have the following rights:
Know, update and rectify your personal data in front of those responsible for the treatment or those in charge of the treatment. This right may be exercised, among others, against partial, inaccurate, incomplete, fractioned, misleading data, or those whose treatment is expressly prohibited or has not been authorized.
Request proof of the authorization granted to the person responsible for the treatment, except when expressly excepted by law.
Be informed by the person responsible for the treatment or the person in charge of the treatment, upon request, regarding the use that has been given to your personal data.
Present before the Superintendency of Industry and Commerce or before the competent authority in this matter complaints for infractions to the law that regulates the protection of personal data and the other norms that modify, add or complement it.
Revoke the authorization and / or request the deletion of the data when the principles, rights and constitutional and legal guarantees are not respected in the treatment. The revocation and / or deletion will proceed when the Superintendency of Industry and Commerce, or the competent authority, has determined that in the treatment the person in charge or manager has engaged in conduct contrary to current regulations.
Free access to your personal data that have been processed.
3.1 Authorization of the holder
Any treatment that the Company makes of personal information requires the prior and informed authorization of the owner, which must be obtained by any means that may be subject to subsequent consultation.
The authorization will not be necessary in the exceptions provided for in the law, by way of example and without prejudice to the regulations that modify, add or complement, the authorization will not be necessary in the following cases:
Information required by a public or administrative entity in the exercise of its legal functions or by court order.
Data of a public nature.
Cases of medical or health emergency.
Treatment of information authorized by law for historical, statistical or scientific purposes.
Data related to the Civil Registry of people.
Tacit authorization: it will be understood that the Holder has granted authorization for the processing of their personal data when, through their conduct, it allows a reasonable conclusion that the authorization was granted.
3.2 Duty to inform the owner
The person responsible for the treatment, at the time of requesting the authorization from the owner, must clearly and expressly inform the following:
The treatment to which your personal data will be submitted and the purpose thereof;
The optional nature of the answer to the questions that are asked, when these relate to sensitive data or the data of girls, boys and adolescents;
The rights that assist you as the owner;
The identification, physical or electronic address of the person responsible for the treatment.
3.3. Means to grant authorization
The authorization can be recorded in a physical, electronic document, data message, internet, websites or in any format that allows guaranteeing its subsequent consultation, or through a suitable technical or technological mechanism, which allows expressing or obtaining consent, through which It can be unequivocally concluded that had the owner not behaved, the data would never have been captured and stored in the database. The authorization will be generated by The Company and will be made available to the holder in advance and prior to the processing of their personal data.
4. DUTIES OF THOSE RESPONSIBLE FOR THE TREATMENT AND RESPONSIBLE FOR THE TREATMENT
Those responsible for the treatment must comply with the following duties, without prejudice to the other provisions set forth in this manual and in the provisions that regulate their activity:
4.1. Duties of those responsible for the treatment
Guarantee the owner, at all times, the full and effective exercise of the right to the protection of their personal data in the terms established in the current regulations applicable in this matter.
Request and keep a copy of the authorization granted by the owner for the minimum time in accordance with the provisions of current regulations.
Inform the owner about the purpose of the collection and the rights that assist him by virtue of the authorization granted.
Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.
Guarantee that the information provided to the person in charge of the treatment is true, complete, exact, updated, verifiable and understandable, in the form and in the terms authorized by the Owner.
Update the information, communicating in a timely manner to the person in charge of the treatment, all the news regarding the data that the owner has previously provided and adopt the other necessary measures so that the information provided to him is kept updated.
Rectify the information when it is incorrect and communicate the pertinent to the person in charge of the treatment.
Provide the person in charge of the treatment only with data whose treatment is previously authorized in accordance with the provisions of the current regulations applicable to this matter.
Require the person in charge of the treatment, at all times, to respect the security and privacy conditions of the owner's information.
Process the queries and claims formulated in the terms indicated in this manual and in the current regulations applicable to this matter.
Inform the person in charge of the treatment when certain information is under discussion by the owner, once the claim has been submitted and the respective process has not been completed.
Inform at the request of the owner about the use given to their data.
Inform the data protection authority when there are violations of the security codes and there are risks in the management of the information of the holders.
Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce.
4.2 Duties of those in charge of the treatment.
Those in charge of the treatment must comply with the following duties, without prejudice to the other provisions provided in this manual and in the rules that regulate their activity:
Guarantee the owner the protection of their personal data at all times, the full and effective exercise of the right to habeas data.
Keep the information under the necessary security conditions to prevent its adulteration, loss, consultation, use or unauthorized or fraudulent access.
Timely update, rectify or delete the data under the terms of this manual or in accordance with the provisions of current applicable regulations.
Update the information reported by those responsible for the treatment within the following five (5) business days, counted from the receipt of your request.
Process the queries and claims made by the owners in the terms indicated in the current regulations.
Register in the database the legend "claim in process" in the manner in which it is regulated by current regulations.
Insert in the database the legend "information in judicial discussion" once notified by the competent authority about judicial processes related to the quality of personal data.
Refrain from circulating information that is being controversial by the owner and whose blocking has been ordered by the Superintendency of Industry and Commerce or any other competent authority.
Allow access to information only to people who can have access to it.
Inform the Superintendency of Industry and Commerce or the competent authority when there are violations of the security codes and there are risks in the administration of the information of the holders.
Comply with the instructions and requirements issued by the Superintendency of Industry and Commerce or the competent authority in this matter.
5. TREATMENT AND PURPOSES OF THE DATA PROVIDED
The personal data that is collected will be included in a database and will be used directly or through those responsible or in charge in the terms established in the applicable regulations in this matter, for the direct and indirect purposes related to the object and company purposes. The general purposes are stated in an enunciative manner, without prejudice to the fact that each authorization includes the particular purposes with respect to each relationship with the Data Owner:
> Operation and registration activities.
> Capture, recording, transmission, storage, conservation or reproduction in real time or later of images by video surveillance systems, access controls, closed television circuits in order to guarantee the security of goods and people in the facilities or headquarters of the company.
> Statistical analysis, referencing, consultation in public databases, verification and audits.
> Achieve efficient communication related to our services and other activities related to the company's own functions.
> Maintain an efficient communication of the information that is useful in the contractual or commercial links in which the Information Owner is a party.
> For statistical, control, supervision and commercial information purposes. As a consequence of the authorization, the Company may collect information on commercial relationships with other entities, consult financial data in the risk centers that manage databases of financial information and the data that is required to manage the contractual or commercial relationship with the owner.
> To comply with the obligations contracted by The Company with the Holders of the Information.
Use in communication campaigns, dissemination and promotion of products, activities or services.
6. TREATMENT OF SENSITIVE DATA
For the purposes of this manual and as established by current regulations, sensitive data is understood to be those that affect the privacy of the owner or whose improper use may generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership in trade unions, social or human rights organizations or that promote the interests of any political party or that guarantee the rights and guarantees of opposition political parties as well as data related to health, sexual life and biometric data.
6.1. Sensitive data processing
In general terms, the company will refrain from processing sensitive data according to the limitations imposed by current applicable regulations. It is understood that the processing of this type of data can be carried out when one of the following circumstances occurs:
The owner has given his explicit authorization to said treatment, except in cases where, in accordance with the provisions of current regulations, the granting of authorization is not required.
The treatment is necessary to safeguard the vital interest of the owner and he is physically or legally incapacitated. In these events, the legal representatives must grant their authorization.
The treatment is carried out in the course of legitimate activities and with due guarantees by a foundation, NGO, association or any other non-profit organization, whose purpose is political, philosophical, religious or trade union, provided that they refer exclusively to its members or to people who maintain regular contact by reason of its purpose. In these events, the data may not be provided to third parties without the authorization of the owner.
The treatment refers to data that are necessary for the recognition, exercise or defense of a right in a judicial process.
The treatment has a historical, statistical or scientific purpose. In this event, the measures leading to the suppression of the identity of the holders must be adopted.
6.2 Treatment of the personal data of children and adolescents.
The treatment of this type of personal data requires special respect for the prevailing rights of children and adolescents.
The use of the personal data of children and adolescents is prohibited in the Company except in the cases permitted by the current regulations applicable in this matter.
RESPONSIBLE FOR ATTENTION TO REQUESTS, INQUIRIES AND CLAIMS
The Holder may at any time request the Company access to the personal data that he has registered, as well as request the correction, update or deletion of his personal data, revoke the authorization granted for the treatment thereof and in general exercise the rights granted by law by submitting inquiries and claims through the following instances or means:
Clients: send a request to the email firstname.lastname@example.org or through the Contact Us service on our website www.kalifacalzado.com or by calling the number 2127800 in the city of Bogotá or through a letter addressed to the Service Address to the Customer at calle 72 # 10-34 local 250 (mall avenida chile) in Bogotá.
Suppliers: send a request to the email: email@example.com or by calling the number 2127800 in the city of Bogotá or by sending a letter to the Purchasing Department at calle 72 # 10-34 local 250 (mall avenida chile) in Bogotá.
Video surveillance systems: send a request to the email: firstname.lastname@example.org or by calling the number 2127800 in the city of Bogotá or through a letter addressed to Seguridad calle 72 # 10-34 local 250 (mall avenida chile) in Bogota.
The owners or their successors in title may consult the personal information of the owner that resides in the Company's database. The person in charge of the treatment must provide them with all the information contained in the individual record or that is linked to the identification of the owner.
The query will be made to the email as indicated in the previous point or by the means enabled by the Company for that purpose, as long as proof of it can be maintained.
The query will be attended to within a maximum term of ten (15) business days from the date of receipt. When it is not possible to answer the query within said term, the interested party will be informed, stating the reasons for the delay and indicating the date on which the query will be attended, which in no case may exceed five (5) business days following the expiration of the first term.
The owner or his successors in title who consider that the information contained in a database should be subject to correction, updating or deletion, or when they notice the alleged breach of any of the duties contained in the Constitution and the law, they may file a claim with the responsible or in charge of the treatment designated by the Company, which will be processed under the following rules:
The claim will be formulated through a request addressed with the identification of the owner, the description of the facts that give rise to the claim, the address, and accompanying the documents that you want to assert. If the claim is incomplete, the interested party will be required within five (5) days after receipt of the claim to correct the faults. After two (2) months from the date of the request, without the applicant submitting the required information, it will be understood that the claim has been withdrawn.
In the event that the person who receives the claim is not competent to resolve it, it will transfer to the corresponding person within a maximum term of two (5) business days and will inform the interested party of the situation.
Once the complete claim has been received, a legend that says “claim in process” and the reason for it will be included in the database, within a period of no more than two (5) business days. Said legend must be kept until the claim is decided.
The maximum term to attend the claim will be fifteen (15) business days from the day following the date of receipt. When it is not possible to attend the claim within said term, the interested party will be informed of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first finished.
VIDEO SURVEILLANCE AND IMAGES
The Company may use video surveillance systems for the security of people, property and facilities. This information may be used as evidence in any kind of internal process and / or before any type of authority, entity and / or organization. The Company may also take photographic images for: Recognition of employees in different media, such as, corporate newspaper, internal and / or external website, among others. Internal and / or external informative publications. Internal and external corporate presentations for which it will locate a privacy notice in which the conditions in which the corresponding personal data will be processed are consulted.
NOTICE OF PRIVACY
The Privacy Notice is the physical, electronic document or in any other known or unknown format, which is made available to the Holder for the treatment of their personal and sensitive data. Through this document, the Holder is informed of the information regarding the existence of the information treatment policies that will be applicable, the way to access them and the characteristics of the treatment that is intended to be given to personal and sensitive data.
PROCEDURE FOR STORAGE OF PERSONAL DATA INFORMATION
The company will adopt all the appropriate and sufficient technical and administrative measures that allow the care and conservation of the personal data of the holders, avoiding its adulteration, loss, consultation, use or unauthorized or fraudulent access.
In the same way, the implementation of these measures will allow the conservation of the authorization granted by the owners of the personal data for the treatment thereof. The company will adopt all the mechanisms to keep the information confidential and will refrain from using the information for purposes other than those expressly authorized by the owner.
FINAL DISPOSAL AND DATA SECURITY
Those in charge of each database and the Manager of Systems and Technological Support are responsible for ensuring that only authorized officials have access to the personal databases that the Company has. The company has secure IT-level protocols, access restrictions, and internal secure software development practices that help protect stored information.
At the time the Owner requests it or when the Owner's information is not required by the Company in accordance with the treatment policies and the purposes established in this Manual, the Owner's information contained in the respective Bases will be removed. of data.
8. DATA TRANSFER
The data transfer takes place when the Responsible and / or Person in Charge of the Treatment of personal data in accordance with the provisions of this Manual, sends the information or personal data to a recipient, who in turn is Responsible for the Treatment and is inside or outside the country.
The transfer of personal data is allowed as long as the Owner of the information has authorized the transfer by any of the means and in accordance with the provisions of section 3.1 of this Manual. In any case, the Receiver of the information must guarantee the security of the information and the appropriate levels of data protection.
DATA TRANSFER TO THIRD COUNTRIES
The transfer of personal data from any type of country that does not provide adequate levels of data protection is prohibited. It is understood that a country offers an adequate level of data protection when it complies with the standards set by the Superintendency of Industry and Commerce on the matter.
The prohibition does not apply when: Information for which the owner has granted his express and unequivocal authorization for the transfer. Exchange of medical data, when required by the treatment of the owner for reasons of health or public hygiene. Bank or stock transfers, in accordance with the applicable legislation. Transfers agreed in the framework of international treaties to which the Republic of Colombia is a party, based on the principle of reciprocity. Transfers necessary for the execution of a contract between the owner and the person responsible for the treatment, or for the execution of pre-contractual measures as long as the authorization of the owner is obtained. Transfers legally required for the safeguarding of public interest, or for the recognition, exercise or defense of a right in a judicial process, as well as other cases determined by law, the Superintendency of Industry and Commerce or the competent authority.
9. CONTACT DETAILS FOR PROCESSING OF PERSONAL DATA
For the purposes of requesting clarifications, submitting complaints or claims, or requesting in general any information regarding the processing of personal data, the Company has enabled the following instances or means:
Clients: send a request to the email email@example.com or through the Contact Us service on our website www.kalifacalzado.com or by calling 2127800 in the city of Bogotá or through a letter addressed to the Service Department at Client calle 72 # 10-34 local 250 (mall avenida chile) in Bogotá DC
Suppliers: send a request to the email: firstname.lastname@example.org or by calling 2127800 in the city of Bogotá or through a letter addressed to the Purchasing Department at calle 72 # 10-34 local 250 (mall avenida chile ) in Bogotá DC
Video surveillance systems: send a request to the email:
email@example.com or by calling 2127800 in the city of Bogotá or through a letter addressed to Seguridad calle 72 # 10-34 local 250 (mall avenida chile) in Bogotá DC
10. DATE AND EFFECTIVE PERIOD
This Manual of Policies and Procedures for the Treatment of Personal Data will be in force as of October 10, 2020.
Period of validity: The period of validity for the processing of personal and sensitive data will be the reasonable time to fulfill the purposes of the processing of the information.
Collection of personal information:
In kalifacalzado.com hereinafter "site", we request information from our customers to improve the experience and communication of products, services and commercial activities. To this end, we collect data such as your name, email, date of birth and contact telephone number that are provided by you when you register on our site or when you place an order. Also under your authorization you approve and accept the terms and conditions of use (Referring to terms and conditions of kalifa seasons policies, product use, product warranties and product changes of the firm kalifa seasons when making use and purchases in the website and in the physical store. For security, the information about your means of payment is not processed or stored directly by us, to maintain its privacy, the information is treated only between you and our provider of the electronic payment system , Mercadopago and Paypal, bearing in mind your choice of payment through the payment gateway of your choice.
By using the site www.kalifacalzado.com, you are accepting the policies stated here.
Use of personal information:
At kalifacalzado.com we can use the information collected on the site to process and complete your requests and orders. We also use email addresses in various places within the site, in order to send email communications related to your request or your order. In addition, the site maintains a record of your purchases and any other information that allows us to improve and personalize your shopping experience. We also monitor the site to check traffic patterns in order to improve its design and the products and services we offer.
Through the information you provide us, we will be able to fulfill the purpose of building better communication about our products, events, commercial activities or personalization of your shopping experience on our site. In addition, it allows us to fulfill the purposes that are established within our data processing policy.
All the data that you voluntarily provide us at kalifacalzado.com will be treated, in accordance with the provisions of the KALIFA TEMPORADAS Policy on Use of Personal Data and Database Administration, which can be consulted at www.kalifacalzado.com/politicasdeterminosycondiciones/
The personal information that is received by kalifacalzado.com, is protected from any access, treatment and / or disclosure that have not been authorized. This protection is provided through servers and internal security protocols applicable to its transfer, transmission and in general to all activities related to the treatment established in the Kalifa Seasons Policy for the Use of Personal Data and Database Administration.
Additionally, buying at kalifacalzado.com is 100% safe. Our electronic commerce technology platform (WIX) and our payment partner mercadopago and paypal have the PCI DSS certification, for the secure handling of the information of the payment methods enabled on our platform.
We recommend that you consult the policies and conditions of mercadopago and paypal on the web www.mercadopago.com - www.paypal.com and use the safe modes of your browsers and internet security programs.
Cookies are small data files that web portals such as www.kalifacalzado.com , save in your browser and optionally on your hard drive. Cookies allow us to "remember" information about your preferences and session, and allow you to navigate within the areas of our web portal without re-entering your data. This makes it possible to create a more personalized and comfortable shopping experience.
kalifacalzado.com uses a third party to place cookies on your computer, to collect information that is not personal and identifiable. Although cookies contain a unique user number, they do not collect or store any personally identifiable information. Although you can configure your Internet browser to not accept cookies, they are necessary to view, create an account, or make purchases through the portal kalifacalzado.com.
The Internet search engine automatically collects information from the web page that the user consulted before visiting kalifacalzado.com, the browser that he used and any search term that he has entered in our portal, among other things. Our portal may also use other technologies to track the pages our customers visit to ensure a better and safer shopping experience and to help us understand how visitors use our portal.
You can choose:
Stop receiving commercial communications by e-mail, direct mail, telephone and mobile. Update and correct your personal information.
Kalifa seasons may, at its sole discretion, cancel your account or prevent you from using the kalifacalzado.com portal at any time in accordance with the terms and conditions that you can consult at www.kalifacalzado.com.
By entering this portal, you agree not to use any device, software, routine or data to obstruct or attempt to obstruct the proper functioning of the kalifacalzado.com portal or any activity carried out on this portal. In addition, you agree not to use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including but not limited to explorers, spiders, robots, digital characters, or smart agents) to navigate or search the Kalifa portal. seasons (kalifacalzado) other than the search engine or search agents provided by kalifa seasons (kalifacalzado) or available explorers. You agree not to use any device, software that sabotages the user shopping experience or deteriorates the brand image or experience on the kalifacalzado.com page owned by kalifa seasons. You assume as a person of good to make good use of the web portal kalifacalzado.com and in the same way to interact with the officials of the digital, administrative and commercial area in the best way to address your concerns without attempting or violating the minimum rights established in the policy Colombian based on the theme of relationships and communication with people.
This policy is capable of being updated, for this reason we recommend all users to periodically consult kalifacalzado.com in order to find out how their information is being protected. In any case, you can always consult and accept this policy before placing your orders through our site.
For the purposes of comments or concerns related to this policy, you can contact the national customer service line 2127800, or online chat at www, kalifacalzado.com or send a message to firstname.lastname@example.org